Wednesday, July 15, 2015

Problem Solving 101

I just read a review of a wireless router extender (the Netgear N300, which I own and enjoy). The owner said that the extender worked fine with his previous Internet service provider, but with the new provider,  he couldn't get it to work after "five or six hours" of trying. So he posted a negative review of the extender on Amazon.

Do you see the problem here? The rule is, If you change a variable in a working system, and the system stops working, look first at the variable you changed. Why blame another component in the system? That component worked fine before the change.

In the instance at hand, changing cable companies likely means a change in wireless routers. Maybe the new router (1) doesn't do WiFi well, (2) has the WiFi feature turned off, (3) isn't synchronized with the extender (unplugging the router for a minute has been known to work wonders). Or, perhaps the user is being impatient. A minute or two can be needed for the N300 to handshake with the router initially.

There is a tendency to blame the final link in any operational chain rather than investigate the upstream links. Here, the wireless extender is the final link and gets the blame. Come to think of it, the TV or laptop or BluRay player is probably the final link, so perhaps they should be investigated too.

Tuesday, June 09, 2015

Special Pleading

People who agree with my views have open, expanded, liberated, freed minds. They are intelligent, rational, and capable of understanding a good argument. People who disagree with me are either hardened, irrational ideologues, or victims of mind control. psychological manipulation, blindness imposed by society, or else they are simply evil people who love lies and darkness.

Have you noticed recently that there is such polarization among disputants that those with different views are no longer simply "wrong." They are now "evil."

Wednesday, May 13, 2015

The Missing Because

Our culture and even our educational system  has come to value subjectivity and personal opinion so highly--and has consequently come to reject fixed standards and even reason itself--that we now value every thought for its own sake, quite apart from any reason or evidence. We hear someone say, "I don't trust him," or "That movie was really great," or "That law is unjust," and then the speaker just  drops a period at the end of the sentence, It used to be that we would hear a "because" after such assertions. "That law is unjust because it treats minor offenses and major ones the same way."

Not now, however. In fact, when high school or college students are asked to supply a reason for their opinions, many of them grow instantly angry. They are offended, They take umbrage. The conversation goes something like this:

Teacher: What do you think about the main character's decision to leave town at the end?
Student: I think he's got another wife in another town and he's going to go to  her.
Teacher: And you think that because. . .
Student (growing angry): That's my opinion. That's just what I think.
Teacher: But can you point to a passage in the story that supports your idea?
Student: I don't have to. That's my personal opinion.

Postmodernists and their fellow travelers have helped bring about this state of affairs by asserting that a given work can yield dozens of different but equally valid interpretations. It's a free-for-all with interpretations of literature, poetry, history, and of course political science. But the phenomenon goes way beyond textual interpretations right to the heart of interpersonal communication on any topic. No one is required to have evidence or a reason for what they assert. We're just supposed to accept it.

But accept it as true or merely as that person's personal belief? I think we are witnessing the derationalization of the modern world. People want to hold beliefs without any reason or evidence. Case in point are some of the conspiracy theories and urban legends that are so preposterous yet so firmly believed. Example:

"Did you know that TWA Flight 800 was really shot down by a US missile?"
"But an extensive reconstruction of the wreckage showed no such evidence."
"Oh, it was hushed up and the fake story about frayed wires in the fuel tank was spread."
"But that would require the cooperation and lying of hundreds of investigators."

Here would be a good time to ask, "And you believe the missile idea rather than the official reports because...."

The answer to that leads to another discussion, about those who like to believe in the "true" explanations for our society's events.

Monday, May 11, 2015

Think About It, or, The Meaning of Life

In "The Strange Adventure," one of my own favorite stories from my book, Seventy Stories and a Poem, the story concludes by noting that "life is about meaning, not experience." In that context, the conclusion refers to the way we interpret what happens to us--that is, what meaning we give to an experience.

But I'd like to back up from there to note that finding meaning in an experience must be a deliberate act of thought. It is quite possible to  have many experiences in life without ever finding meaning in them, simply because meaning was never sought. Experiences must be processed, thought about, interpreted, before they will yield a meaning that can be added to our understanding about life and thereby add to our personal wisdom.

It's not simply by having lots of experiences that we grow wiser or increase our understanding about life or ourselves; it's by processing those experiences in light of moral contexts, analogous situations, and broader implications that we gain something solid and meaningful.

Next time you are sitting with a friend having a cup of coffee or a dish of ice cream, ask, "What does this mean?" and see what you can discover--about friendship, life, blessings, habits, will power, pleasure and pain, and so on. Don't live a meaningless life.

Friday, May 08, 2015

Why Some People Hate Rich People

I've come to the conclusion that people who hate the rich and want "wealth distribution" have a Scrooge McDuck view of the rich.

You'll remember that Scrooge McDuck was a Disney cartoon character, uncle to Donald Duck I think, who was known principally for his three cubic acres of money. Bills, coins, gold and so on filled a building which enclosed a cubic acre. Since an acre is a bit more than 208 feet on a side, a cubic acre would be about nine million cubic feet and three would be 27 million cubic feet.

People who hate the rich are imagining all that cash and gold coins just sitting there. Scrooge McDuck used to swim in his money. No wonder these people dream of getting a beach bucketful or two for themselves. "Redistribute the cash so everyone can have some!"

The problem is, there is no bin with three cubic acres of money. Rich people don't accumulate warehouses of cash. Their money is invested, working for them. The money is in hospitals, schools, manufacturing plants, and homes. (Where do you think banks get the money to lend to people buying a house? It's not printed in the back room.)

So stop dreaming and put your own money to work for you, and eventually you'll have--more than you think.

Beware of Undefined Words

The contemporary political scene seems to be filled with terms that at once evoke strong feelings and yet do not produce clarity of meaning. In critical thinking, slinging around terms with negative connotations is labeled the fallacy of emotive language, as in, "He is a snake," "They are extremists," and "She is a lightweight." But now the political antagonists are using as emotional weapons words that ought to be useful and clearly defined.

For example, we hear everyday comments like these:
"I am for justice."
"You are a racist."
"I support human dignity."
"You are inhumane."
"These people are being exploited."

But what do these statements mean and how should we respond? I think that one way to help increase understanding is to ask the person making the comment to define the term:

"This is unjust."
"Please tell me what you mean by unjust."

"That's unfair."
"I'm not sure what you mean by unfair or in what sense you mean it."

My suspicion is that many people use these words merely as negative emoters, words intended as weapons of disrespect. There may not be a clear definition behind their use in a given context. If that's  true, expect an angry reply rather than a definition.

Saturday, April 11, 2015

Do They Think We're Stupid, Part 3

You've probably received letters and emails and Web hectorings from businesses (credit cards, utilities, banks, investment companies) offering to stop sending you printed paper statements and send you email statements instead. The real reason is that this saves a lot of money for the business. But it has to be sold to the consumer, who feels much more security in printed paper trails than in ephemeral emails.

This from an electric utility:
"As we strive to provide you with the best customer service, we wanted you to know that you have the option to receive your bill online. Paperless Billing is a great alternative way to get your bill, providing convenience and peace of mind." Et cetera.

But the kicker is in the "Two Easy Ways to Sign Up" box. The letter says, "Online, Visit" That's okay, but then there is a highlighted, yellow box with "Promo Code: QKN3X" in it.

Wait a minute. Aren't promo codes used to get a discount or extra benefit? How can you have a promo code  for signing up for paperless billing? If you don't have the code, will they refuse to sign you up? My guess is that the "promo code" is probably your encrypted account number, but why cast it in terms of a promotional benefit?

Friday, April 03, 2015

Do They Think We're Stupid, Part Two

Have you noticed that marketers and other manipulators claim that negative qualities are actually benefits designed to help you, the consume?

Examples abound.

No, the Nightmare of Perpetual Automatic Charges Is Really a Benefit
"And for your convenience, when you request your free bottle of VitaHysteria, we'll enroll you in our automatic renewal program so that you'll be guaranteed to receive all the vitamins you need."

Irrational? No, We Are Doing This for You
"In order for us to serve you better, you must fill out a new form with every request, even if you are making several requests at the same time."

You Just Don't Understand
Notice: For your protection
No running
No fishing
No campfires
No dogs
No eating
No bicycles
No beach balls
No Frisbees
No loud music
Enjoy Your Beach

You can see that those phrases aimed at you are tipoffs to requirements you won't like:
For your  convenience
To serve you better
For your protection

Do They Think We're Stupid?

It used to be said that "the big print giveth and the fine print taketh away." But now marketers don't hide anything. Take these examples:

"We'll take your TurboTax fees out of your federal refund for free. You'll need to buy TurboTax Premium Service for $39.95 to get this payment method."

Please define "free." As a window ad on the radio says, "What is the true cost of free?"

(Ironically enough, I had no federal refund.  Instead, I owed money. Talk about PedestrianTax.)

Dutch Glow (and a Hundred Other As-Seen-On-TV come-ons):
"Buy 1 Bottle of Dutch Glow for $10 plus $7.95 S&P and get a Bonus bottle of Dutch Glow, just pay separate $7.95 S&P. As a special Bonus, you will also get a FREE Jumbo Micro Fiber Polishing Cloth. Tax will apply to all NY orders. A $2.00 web surcharge fee will be applied to all orders."

Let's see, for the claimed price of $10 you get--nothing. But for $27.90 you can get two bottles and a microfiber cloth.

Harbor Freight 10-inch Miter Saw
With a super coupon, I got a great deal on a miter saw. The "Regular Price" is listed at $199, but the saw is never for sale at that price, Instead, the regular sale price was listed at $119.99, which is closer to being the true "Regular Price." But the saw shows up on sale brochures for less, and if you can find the right "super coupon," you can own one of these for $82,82.

But wait. There is one little problem. The 10-inch Miter Saw does not include a blade. That's a minimum of $11 to $20 more before the saw will actually work. The box does not mention that the blade is extra.

Quiz Time
What's exploitative about this claim?
"We'll send you a bottle of Miracle Liquid Product absolutely free. Just pay shipping and processing."
"Now you can get a 30-day supply of Vitamin Vital Vim and Vigor FREE of charge. Have your credit card ready."